• You want to coach your new and existing staff so you can identify potential learning gaps
• You only want to record calls on certain days to do ‘spot checks’ for training and monitoring purposes. You don’t want a permanent call recording system.
• You don’t want to worry about whether any in-built recording systems relate to the phones you want to use
• You have done some role-play work in the training room and now wish to get the learning by asking your staff to do some real calls so you can listen back to them together
• You want to do some mystery shopping calls and analyse the results on behalf of your customers
• You want other people to listen into the call recordings so that there can be tailored coaching for the callers at a later stage
You may have an array of recording ‘gizmos’ that attach to phones and headsets (we’ve sold them ourselves) but there is no guarantee they work with every telephone or headset! Also many organisations have live call recording facilities but retrieving the call instantly can be a problem.
Live Call Anytime gives you the ability to make live outbound calls when you don’t have inbuilt live call facilities! You can use the service from any phone to any phone, anytime.
“My team have found the PhoneCoach Live Call Anytime so easy to use. It does exactly what is says on the tin and I am then able to email my clients these recordings which gives so much added value. I have also been able to use the service to help monitor my team and add value to my clients” – Tony, The Sales Doctor